Refund policy

Return & Refund Policy

Last Updated: August 14, 2026

At MISWOW Store, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement according to the policy below.

1. Eligibility for Return

A return or replacement request may be accepted if:

  • You received a damaged or defective product.

  • You received a different product than what you ordered.

  • Your order is incomplete or missing an item.

  • The product has a significant issue that was not mentioned in the product description.

2. Return Timeframe

Please contact us within 3 days of receiving your order if you want to request a return or replacement.

Requests made after this period may not be accepted.

3. Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The original packaging should be available.

  • Product tags, accessories, and other included items should be returned where applicable.

  • You may be required to provide clear photos or videos of the product and packaging.

4. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Used cosmetics and beauty products.

  • Opened skincare or personal-care products.

  • Items damaged after delivery due to misuse.

  • Products without their original packaging, where applicable.

  • Sale or clearance items, unless they arrive damaged or incorrect.

5. How to Request a Return

To request a return or replacement, contact MISWOW Store through our available contact channels and provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Clear photos/videos showing the issue

Our team will review your request and inform you about the next steps.

6. Refunds

If your return is approved, the refund will be processed according to the payment method and applicable refund procedure.

For Cash on Delivery orders, we may contact you to arrange the appropriate refund method.

Original shipping charges may not be refundable, unless the return is due to an error on our part or a damaged/incorrect product.

7. Exchange / Replacement

If the product is damaged, defective, or incorrect, MISWOW Store may offer a replacement instead of a refund, subject to product availability.

8. Damaged Package

If your parcel appears damaged at the time of delivery, please take clear photos/videos before opening the package and contact us as soon as possible.

9. Important Note

MISWOW Store reserves the right to reject return requests that do not meet the conditions mentioned in this policy.

By placing an order with MISWOW Store, you agree to the terms of this Return & Refund Policy.

Contact Us

For return or refund questions, please contact MISWOW Store through the contact information provided on our website.